Complaints shall be received in a written format either the form below, via letter, or by email. Each complaint must include:
- The complainant's name
- Contact information
The complaint must be signed by the complainant. Anonymous complaints will not be investigated.
Complaints shall be considered confidential but are subject to Part XX of the Municipal Government Act, Freedom of Information and Protection of Privacy.
Access the Building & Property Services Complaint Form here.
Minimum Standards for Residential Occupancies
Complaints pursuant to this bylaw must be submitted by the tenant in a written format, either the form below, via letter, or by email.
Any tenant that wishes to register a complaint with the Town with regard to lack of maintenance of their dwelling unit/apartment building shall first advise the landlord in writing of the concerns in order to allow the landlord the opportunity to address the maintenance issue first. If these concerns are not addressed adequately, a complaint can be registered with the Town. Such a complaint shall be accompanied by a copy of the letter to the landlord indicating the method and date of service to the landlord.
Please ensure all proper documents listed are provided.
Contact
Dangerous & Unsightly Premises Administrator: Emily Wainwright
Phone: 902-667-3352
Email:
